Appliance shop, the in-stock appliance superstore, has awarded ArrowXL, the UK’s largest and longest established two-person home delivery specialist, with a contract to deliver over 500 household appliances per month to homes across the UK.
Appliance Shop is the North West’s premier electrical retailer providing mid to high end appliances via retail stores and online. ArrowXL will deliver the full range of goods throughout the UK mainland on a next day delivery basis, 6 days per week with goods unpacked in the customer’s room of choice for inspection and convenience. Washing machines and dishwashers will have the option to be installed on delivery, with removal of the old appliance. ArrowXL will then arrange for these disused products to be recycled, reducing the number of white goods being sent to landfill sites.
Customers will be kept informed of progress throughout the delivery journey and will be given a two-hour time slot and live tracking on the morning of delivery. They will also have access to the ‘askAXL’ tracking web app, providing real time updates. The Appliance Shop team will have full visibility of all delivery activity via the ArrowXL Sugar CRM system.
“Since our formation in Morecambe in 1998, Appliance Shop has been delivering top brand appliances to satisfied customers all over the North West,” said Paul Pickering, Director at Appliance Shop. “Our customers return to us time and time again because of our great customer service and some of the best prices available online. We are confident that ArrowXL will complement our business and provide our customers with a first-class delivery experience.”
Craig Kavanagh, Sales Director at ArrowXL, added: “By combining our delivery expertise with Appliance Shop’s exceptional product range, we will raise the bar for excellence in home appliance delivery.”
